By Nangamso Mabindla
18 July 2006

BUFFALO City residents should expect a knock on their doors as the municipality embarks on its second annual customer care survey.

The municipal survey invites residents to comment about the City's delivery of services. These include refuse collection, roads, traffic services and grass cutting, water, electricity and others.

The City's senior communications officer Mamnkeli Ngam said that 900 households and 350 businesses in the City's 45 wards would be asked to fill in a questionnaire about their level of satisfaction with the way the municipality delivered its services.

"This forms part of our customer care strategy and it will assist us in gauging public opinion about their satisfaction with the way we deliver our services," said Ngam.

To ensure transparency, the City commissioned Development Research Africa to conduct the survey. Development Research Africa has trained youngsters in data collection techniques, professionalism and interviewing skills.

"Our residents will be able to identify these data collectors because they will be wearing clothes identifying them with our annual survey. They will sit with the householder and ask them how they feel about the City's performance in the residential area."

He added: "We will start soon and will notify our customers through the media when we decide on a date."