The Training and Development Centre provides the following services to Buffalo City Municipality:

• meeting of all training requirements;
• analysis of performance gaps;
• assistance in performance problems by either training or outsourcing or buying in a program to train on;
• constant monitoring, evaluation and making necessary changes;
• capacitating and empowering of staff;
• career-development planning for staff;
• tailoring training intervention to suit the organisation and making recommendations;
• determination of the skills needed in the organisation;
• ensuring skills capacity availability;
• determining services to the required standard; and
• development of a workplace skills plan that identifies training needs in a systematic manner in order to support the Integrated Development Plan.

The IT Lab is a registered International Computer Driving Licence training and testing centre. It is a closed centre and only municipal employees are entitled to the training and testing. The centre has accreditation from SAQA and its training unit standards are 1, 2, and 5.

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What courses does the Training and Development Centre provide?
General

• Safety
• General development
• Supervisory and management programmes
• Adult literacy
• Customer Care

Technical training

• Computer end-user courses
• All other technical training is arranged externally. Courses offered vary, depending on the needs of departments.

Does the centre provide training to the public?
No, the centre's clients are employees who, in turn, have the public as their clients.

Does the centre provide training to employees of other local authorities?
Yes, it does, providing there are seats available and the cost of attendance is covered in full by the participating local authority.