The Organisation Support Department has three divisions:

• auxilliary and telecommunication support;
• administrative and council support; and
• information management and technology.

Auxilliary and telecommunication support
This division is responsible for providing office, administrative and telecommunication support. Its key functions are:

• The maintenance and distribution of records and archives as well as document management in compliance with legislation.
• The provision of a community support service.
• The provision of a translation and quasi-legal service.
• The co-ordination, administering and provision of telecommunication support.
• The administering of financial grants-in-aid.
• The establishment of a uniform and integrated record-keeping system for the municipality.
• The provision of office-cleaning support.
• The provision of basic office assistance.
• The provision of messagerial support.

Administrative and council support
The purpose of this division is to provide administrative support to the municipality and council committees. Its key functions are:

• The provision of printing services.
• The provision of typing services.
• The provision of administrative support to council and its committees by way of preparation and collation of agendas and minutes.
• The witnessing and evidencing of tenders.

Information management and technology
This division is responsible for providing information management and technological support. Key functions of this division are:

• The provision of all software application support to the municipality.
• The design of a management system and tool to track service delivery and customer satisfaction.
• The sourcing and dissemination of information (research).
• The implementation of sound IT governance principles and policies supported by the appropriate IT governance structures.
• The provision and support of computer hardware and software to the municipality.
• The setting up, support and improvement of the IT systems.
• The development of an integrated IT plan and budgeting process.
• The development and implementation of user allocation policies and all IT policies.
• The development of a knowledge and process management system to support strategic planning and economic development.
• The provision of support to customer call centres.
• The provision of user education to staff and councillors.
• The provision and upgrade of an informative and accessible interactive website.
• The establishment and facilitation of community access to the municipality through interactive internet participation.
• The provision of a help-desk.
• The development and implementation of council's information management and technology strategy.