Frequently asked questions

• What are the free basic services?
• Will I still receive my free electricity if my free prepayment meter is blocked?
• How do I get free electricity and water?
• Who qualifies for an indigent subsidy?
• What benefits will I receive if I qualify for an indigent subsidy?
• How do I apply for an indigent subsidy?

What are the free basic services?
Registered indigent consumers will receive 6 kl of water and 50 kwh of electricity free each month. The free water you receive is worth R24,88 and the electricity is worth about R20,25 during the current financial year. This will vary according to council policy changes.

Will I still receive my free electricity if my free prepayment meter is blocked?
Yes, the computer will still allow you to receive your free token 50 kwh.

How do I get free electricity and water?
Only registered indigent customers are entitled to free 6 kl of water and 50 kwh units of electricity monthly. The free portion of the water will be deducted from your monthly account; that is if you use 10kl, you will only be billed for 4kl. The free portion of the electricity will be deducted from your monthly account; that is if you use 500 kwh, you will only be billed for 480 kwh. You need to ask your prepayment electricity vendor or cashier for your free token. If you forget to ask for your token during any particular month, that month's free issue is forfeited.

Who qualifies for an indigent subsidy?
You will qualify if:

• You are the legal owner or tenant of the property.
• The household earns a total gross income less than R1 500 a month.

What benefits will I receive if I qualify for an indigent subsidy?
Buffalo City Municipality will pay R110 towards your municipal account each month, which can be reviewed by Council from year to year.

How do I apply for an indigent subsidy?

• Collect and complete an "Indigent Grant Application" form from your nearest municipal enquiry office.
• If you are unemployed or a pensioner, you will need to make an affidavit to that effect at a police station or commissioner of oaths.
• If you are employed you will need certified proof of your income. You will need a certified copy of your identity document.

Submit all the relevant documentation to your nearest municipal office. You will be post if your application is successful. You must reapply for your subsidy before the anniversary date of your first application or your subsidy will fall away.