Frequently asked questions
I own my property, why should I pay rates on it?
It is important to remember that the municipality has to fund most projects and maintenance in its area itself. Road maintenance, storm water drainage systems, electricity consumed by street lighting and many other services which directly or indirectly benefit the city's residents have to be financed. The income from rates charges finances these and other community services.
How does the value of my property affect my rates bill?
Rates are calculated by charging a percentage of the valuation of your property as an annual fee. The higher the value of your property, the higher your rates will be. The value of the property is determined by valuers (internal and contracted) and the resulting value is multiplied by a factor (eg 2.4%), which in turn results in the amount of rates charged. These funds are then used by the municipality to maintain the city infrastructure (eg roads and streetlights).
What do I do if my service has been cut off because my account is overdue?
Contact the Call Centre on (043) 705-3150 and establish the full balance owing as well as the reconnection fee. Make these payments and take the receipt to the Customer Care enquiries section where a staff member will arrange for the reconnection of your services.
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