Frequently asked questions
Why does my electricity or water account have a consistent average and then suddenly drop or rise?
A meter reader reads your meter each month. If the meter reader is unable to read your meter for some reason (eg dogs, locked gate), he may record an estimated reading. Once an actual reading is taken and the estimated reading was found to be
lower than the actual reading, your account will be higher as a result of the amount you were undercharged during the unread period. If, once an actual reading is taken, the estimated reading was found to be
higher than the actual reading, your account will be lower as a result of the amount you were overcharged during the unread period.
What should I do if there is no one at my property during the day and the meter readers cannot read my meters?
You can read your own meters and then telephone your nearest main municipal office with the readings and the date they were taken. At least once a year, you will be expected to make an appointment to meet a meter reader at your premises in order to confirm the readings.
How do I buy electricity?
Visit your nearest vendor or receipting office with either your swipe card or an old token for your address. Make sure that the vendor or cashier counts the money in front of you. Check your change in front of the vendor or cashier. If you leave before checking your change, you are implying that you are satisfied with the transaction. Any error is much more difficult to resolve at a later stage. Make sure the correct details are printed on the token and that the amount is correct.
How much is a deposit for a conventional meter and prepaid meter?
Conventional meters cost R789. Prepaid meters cost R217.
How much does it cost to install a prepaid meter?
R103
How long do I have to wait for a prepaid meter box to be installed?
It takes six to eight weeks to install a prepaid meter box.
Can a deposit for electricity and water be transferred?
No.
What do I need to do when moving into a house, flat or office to have my services connected?
- Take your ID document and the correct address where you require the connection to your nearest municipal enquiries office. Take money or a chequebook along with you as deposits and connection fees are payable.
- Ask for connection forms at the counter and about the deposit and connection fees.
- Complete the connection forms and submit them to the enquiries desk, where they will be captured on to the municipal billing system.
- You will then be given an account number.
- Then you can proceed to the cashier and make the required payments.
- The cashier will keep your connection form and forward it to the correct department for connection.
What do I need to do when I move out of a house, flat or business premises?
- Take your ID document along with you to your nearest municipal enquiries office. You will be asked the address of the property you plan to move out of and the date you wish to have your services disconnected.
- Ask for disconnection forms at the counter.
- Complete the forms and hand them in to the enquiries desk.
How do I contact Electricity Services?
East London
- Switchboard (043) 705-2000
- (043) 722-6676
King William's Town
- Switchboard (043) 642-3450
- (040) 639-2061
Contact us:
